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This is a list of the most anticipated questions. If yours isn't here, please feel free click on contact us, and we will answer your question within hours. However, if you want your question answered NOW, and I don't blame you if you do, please feel free to call 570-483-4165.
What are your shipping charges? TOP Our shipping charges are quite simple, it's based on how much your purchase is.
It is 12% of the purchase price. Is my payment online secure? TOP Yes, we use a secure credit card processor, Paypal, if you are uncomfortable putting your information in a computer, we also have ProPay, which is another secure card Processor. You would need to call us with your credit card information.
What payment methods do you accept? TOP We accept all types of Paypal payments, we also accept credit card payments through a secure server. Credit card payments can be accepted online, over the phone, or via fax.
Our toll free office number is: 1-877-522-3819
Our toll free fax number is: 1-866-630-5645
*Paypal
*Visa
*Mastercard
*Discover
*American Express
*E-Checks (through Paypal)
Do you sell any of our information? TOP How long does it take for my purchase to ship? TOP We will have your item packed and shipped out in 24-48 hours. We strive to keep within this time frame, and you will get an email from us, with your tracking information, after your item has shipped. We don't ship on Saturdays or Sundays.
Items that will take longer to ship, such as custom items, say so in their description. Do you offer layaway? TOP We do! You can use a credit card for payments, an E-check, or Paypal. Here's how it works:
We divide your purchase into any amount of payments that works for you. The first payment is 20% of your total (not including shipping charges). You email me, and we will arrange a schedule for your payments. The shipping charges will be included in the final payment.
Just contact us @ 1-570-483-4165, and we would be happy to set that up for you! What is your return policy? TOP We gladly accept returns, and do not charge a restocking fee, as long as you follow our instructions. If you are unhappy for any reason, return your item in the same unused condition, with the tags still intact. If you are returning, please contact us, so we can watch for it. All returns must be postmarked within 7 days of you receiving your order. We will promptly refund your payment in the method you used to pay. We're sorry, but shipping is not refundable, unless it was our error.
Any custom item is NOT RETURNABLE, since they are made just for you. Are all of the items in your store new? TOP My purchase is a gift, can you send it directly to them? TOP |
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